Debra, 55, lodged a formal complaint at a Nashville Whole Foods after cashier Imani Johnson, 24, processed her order without smiling. “I was concentrating,” Imani said. “There were seventeen items.” The manager reviewed seventeen minutes of security footage. Imani scans groceries efficiently and accurately. There are no incidents.
Imani was named Employee of the Month. Debra left a one-star Yelp review. It currently has 1,204 “Not Useful” votes and has been featured on six subreddits.