Craig, 47, attempted to return an opened box of Crest Whitestrips to a Boca Raton CVS. He had used four of sixteen strips. He felt the before-and-after imagery on the box created “an unrealistic standard that affected his self-image.” The packaging, for the record, shows teeth.
The CVS manager on duty, Denise, 44, has managed this location for six years and handled a shoplifting incident, a medical emergency, and a man who tried to return a frozen pizza he had eaten. She handled Craig with the same practiced calm.